I’m slightly retarded. I’ve come to this conclusion as I’ve just done something rather silly.
It’s taken me about a week to work out how to top up my mobile phone. Part of the problem was that my card was getting declined (and I couldn’t work out why) – anyhow, it was simply a wrong postcode. However, I couldn’t find a place with an alternative route for topping up.
Well, this morning (after a nice night in Manchester with a few friends) I decided to try and check the o2 site. They had an online top up – I then entered my number and credit card details – top up successful.
Anyhow, 10 minutes later and still no credit on my phone. Strange. I checked the confirmation and it says:
Thank You, your £15 amount Top-Up request has been successful and will be applied to your phone.
This has been debited from account xxxx xxxx xxxx xxxx on Sat 06 Jun at 10:48:27.
So, what do you notice is missing? The actual number you’ve topped up. Checking the autocomplete on my browser, I realised I’d topped up a horrible hybrid of a couple of different numbers – not my number. Boo.
So, I tried to call o2 customer services, and needed to top up before I could get through. FAIL. So I called the guy, asked him not to spend the £15 – it wasn’t his lucky day.. it was my bad luck. He found it funny, and said he’d let me know when the balance was removed.
So I then phone o2, having now topped up my own mobile with another £15. Cost me 25p.
I’m sorry, but once the credit has been paid for there is no way to refund a transaction.
Nice. I have a nice long transaction ID for the transaction. Surely they could use that. Nope. Poo Face.
So I phone the guy back to tell him it was his lucky day after all, and hoped that he’d use the £15 I’d just gifted him well. Rather than a nice little ditty and a bit of a joke, I got his girlfriend/wife/partner/female person.
She needs to be taught now to use a phone, as she answered with it still in her bag, and I heard her say
“Oh, it’s that guy that called you earlier… wonder what he wants? Should I bother answering?”
YES YOU SHOULD! She then said ‘Hi’ and I told her:
“Hi, it’s Andy the guy that phoned earlier. Well it must be your lucky day. O2 have refused to refund me the top-up, so you get to keep it. I hope you enjoy using my money. “
Her response – “right, bye.”